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To gain a clear understanding of existing business processes, identifying how tasks are performed, who performs them and how they interact with other processes.
To systematically evaluate an organisation's marketing strategies, processes, and performance to identify strengths, weaknesses, opportunities, and threats, ensuring that marketing efforts are aligned with business goals to improve the effectiveness and efficiency of marketing activities. This includes analysis of external factors that impact marketing efforts, such as competition, economic conditions and current trends. Performance of marketing campaigns and initiatives are reviewed using measurable metrics (ROI, conversion rates, customer acquisition cost), as is compliance to marketing laws, regulations and industry standards.
To enhance the management and analysis of customer interactions and data throughout the customer lifecycle.