About ScalePass
Two operators. One way of working.
ScalePass is three years old. The way of working behind it is not. It is what Techops learnt deploying and running infrastructure since 2000, distilled into one offer and run by the two people who build every environment and answer for the result.
Who you deal with
The people who build it are the people you speak to.
There is no account team between you and the work. One of us runs the engagement, the other runs the infrastructure, and you have both from the first conversation to handover.
Engagement and operations
Jeremy Lloyd
Runs the engagement end to end. The consulting work of understanding what you are trying to achieve, the coordination that keeps a deployment moving, and the day-to-day decisions that stop things stalling. Stands up, troubleshoots and customises each deployment around the particulars of your situation.
Infrastructure and security
Leon Mario
Fifteen years as a systems administrator. Handles the low-level infrastructure, the engineering projects, the security and the systems architecture behind every environment we deploy, so what you are handed is built to be run.
Where it comes from
Twenty-six years of infrastructure. One offer, three years old.
ScalePass was not designed on a whiteboard. It is the shape the work had already taken.
- Since 2000
- Techops has stood up, run and repaired the infrastructure that businesses depend on: hosting, domains, email, identity, systems and the fixes when they fail.
- What kept repeating
- The same gap in every business we worked in. Good tools, no operating environment. Nobody owned the record, handoffs lived in inboxes and nothing was written down.
- ScalePass, 2023
- That experience turned into one offer: the audit, the Blueprint, the deployment and the managed layers, so a business gets the environment rather than another subscription.
The record
Who you are contracting with.
The full legal record, the notices and the data rules are on Trust and data.
- ScalePass
- The infrastructure-deployment offer of Techops, since 2023
- Techops
- Trading since 2000
- Company
- TECHOPS ONLINE LIMITED, company number 13014658
- Registered office
- 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ
Principles
How we work, in six lines.
Each one is a promise you can hold us to during an engagement.
The thinking these six come from is set out in the manifesto.
- Diagnose before prescribing
- We start with your systems, workflows, owners and handoffs, not with a product to sell.
- Keep useful systems
- Specialist tools that do their job stay. Nothing is replaced for a tidier stack.
- Own weak layers selectively
- We build a component only where no suitable system exists and control justifies it.
- Agree the scope, then build
- Every phase has a written scope and a written sign-off, so you always know what is being built.
- Document operating reality
- Procedures, maps and access records describe how the work actually runs, and they are yours at handover.
- Measure what matters
- Activity is not progress. We separate clicks and tickets from the outcomes you care about.
What you will not find here
We let the work carry the claim.
No testimonials, and no outcome figures we cannot stand behind. What we deploy is described in full, and one real deployment is described with the client's permission.
Start
Talk to the people who will build it.
Describe how work moves today. One of us reads it and replies with a written view of what to fix first, free.