Privacy Policy

Last updated: 12 June 2026

Overview

This privacy policy explains how ScalePass handles personal information submitted through the ScalePass website, social publishing workflows, and related business enquiries.

Information we may collect

We may collect information you provide directly, such as your name, email address, company name, website, message content, booking details, and any information included in forms, calls, or email conversations.

How we use information

We use personal information to respond to enquiries, provide requested information, manage audits or calls, operate business systems, improve our website and services, and maintain appropriate records for administration, security, and compliance.

Website analytics and technical data

We may collect limited technical information such as page views, referrers, browser/device information, and approximate location derived from IP address. This helps us understand website performance and improve the user experience.

Social and publishing platforms

Where ScalePass connects official social media accounts to scheduling or publishing tools, platform access is used only to authenticate the authorised account, identify the connected profile or channel, and publish approved ScalePass content. We do not sell social account data.

Sharing information

We may share information with trusted service providers that help operate our website, analytics, scheduling, communications, hosting, documents, or business systems. We may also disclose information where required by law or to protect legitimate business interests.

Retention

We keep personal information only for as long as reasonably necessary for the purposes described above, including responding to enquiries, maintaining business records, resolving issues, and meeting legal or operational requirements.

Your choices

You can ask us to update, delete, or provide a copy of personal information we hold about you, subject to legal and operational limits. You can also unsubscribe from marketing communications where applicable.

Contact

For privacy questions, contact operator@scalepass.co.uk.